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Designing an Organization for a Product Approach, Part 2

Johanna Rothman

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Notice that each team has all the skills and capabilities it needs. It depends on how many feature sets and product teams the manager serves.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Userpilot is the best for in-app training.

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Solving the 12 Most Common Customer Problems [Guide]

Userpilot

Focusing on solving customer problems is vital because it offers key benefits, like improved retention , satisfaction , and loyalty , along with reduced support costs. A few shared reasons, like insufficient training, limited staffing, complex customer issues, and no standardized procedures or centralized knowledge bases , cause these issues.