Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Why is preventing churn critical for SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Refer your product to their network. Collecting passive feedback with in-app surveys. Act on the data you get and close the feedback loop. Build an in-app help center , so users don’t have to leave your product to find answers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 7, 2024

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. The Aha moment is defined as a moment of sudden insight, realization, or inspiration.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? Get a demo and see how! ” moment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. Choose the wrong tools and your onboarding won’t work. So, in a way, choosing the wrong customer onboarding software can lead to churn. To help you choose, I’ve put together this list of the best customer onboarding software and apps.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Jake is furious.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years. What impacts your decision-making process?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

JUNE 22, 2020

Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely. The result of this is a self-growing list of opted-in customers, along with additional metadata on the Hotjar platform.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Look no further!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. CSAT surveys.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

The Product Coalition

FEBRUARY 5, 2021

(For those who don’t know Marty, he’s the Founder of Silicon Valley Product Group , a prolific author, and often referred to as the “most influential person in the product space.”) I’ve been talking about the importance of product leaders using coaching techniques to develop their team for what feels like a long time. Why coaching?

Data Visualization 139

Data Visualization Reporting Tools Embedded Analytics Feedback Software 139

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. What does it mean to scale your SaaS business?

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Research Software 66

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Mind the Product

MAY 9, 2019

I’ve worked in B2B tech marketing for about eight years, as a product marketer for a large portfolio of niche software, and now as the marketing manager for Mind the Product’s growing collection of events and community-building initiatives. It means we get honest feedback which we can use for future projects.

Product Research 147

Product Research User Testing Weak Development Team Embedded Analytics 147

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. These are just a few of the questions we explore in the article.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. User retention tools – Analytics.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. Carl Ryden, CEO/Founder, PrecisionLender. Upcoming Events. The word A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. That reduces human workload and human error – two costly facets of running a business.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

APRIL 28, 2024

Is Appcues or Whatfix the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

DECEMBER 12, 2023

Looking for a good proactive customer service tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for proactive customer service on review sites, but they don’t make the choice any easier. Let’s compare them!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? And is there a better in-app feedback software that would better fit your needs? The process of choosing a suitable tool becomes even more challenging when you also take into consideration your priorities, feature needs, and budget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52