Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Let's get started! User onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 104

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Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. As part of the development process, product stories are derived from the user stories and product roadmaps created by the product manager. Product storytelling is a system of communicating value to an audience via a chosen narrative.

Feedback Software 98

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Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image. Using in-app messages to highlight brand value while maintaining content and visual consistency.

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Branding Customer Experience Feedback Software Data Visualization 98

PMLesson's Ace the PM Interview

JULY 12, 2022

🧠 Check out Exponent's full software developer interview course. Or, review the most common junior developer interview questions from our question database. It's no secret that the job market is challenging now, and breaking into tech as a junior developer can be especially difficult.

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Software Developers Software Development Research Software Feedback Software 52

Gainsight

MARCH 12, 2024

Use AI Wisely The rise of AI tools is rightfully catching the attention of Customer Education teams , but they’re also leading them down a dangerous path—and for one simple reason: AI doesn’t know your customers, and it never will. Then, Lila and her team review that feedback and iterate courses accordingly.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

MARCH 4, 2021

Collecting feedback from customers is an integral part of product development. While there isn’t a lack of apps to help you collect feedback – the best and most useful course of action is always to start where your users are: in your product. Make your feedback submission forms easy to find! Key Takeaways.

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Feedback Software Research Software User Testing Customer Feedback 112

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

SEPTEMBER 5, 2022

Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. Both positive and negative customer reviews can help improve product quality. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own.

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User Testing Product Research Weak Development Team Customer Experience 321

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Customer Experience 106

Userpilot

NOVEMBER 21, 2023

Develop a product that meets customer needs and expectations. Craft a comprehensive go-to-market strategy covering your product positioning , pricing , marketing campaign details, and launch timelines. Train the customer support team on the product and give them time to develop support resources.

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Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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User Testing Feedback Software Research Software Analytic Tools 98

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Developing applications that cater to this large market can have a widespread positive impact.

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Analytic Tools Data Visualization Research Software Reporting Tools 87

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

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Userpilot

JULY 7, 2022

Use in-app messages to drive feature discovery and improve feature adoption. Send NPS surveys to collect customer feedback and improve loyalty. Developed by Dave McClure, the framework consists of 5 stages: Acquisition. At the point of selection, a customer decides to choose your tool and is ready to become a paying customer.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

JUNE 8, 2022

How do you get feedback on what new features to build next? Brand monitoring is a crucial part of any product’s development process. Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it.

Customer Feedback 106

Customer Feedback User Testing Feedback Software Branding 106

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. Marketing-led strategy.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? The problem is that every SaaS is unique, each with their own Aha! As a result each SaaS Onboarding flow has to be unique. Productboard. StoryChief. Salesflare.

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Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 14, 2022

Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. Helps in developing mutual respect. Know what to give—it might help to conduct feedback surveys when unsure. Tips to help you implement reciprocity marketing.

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Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Miro – Best collaboration tool. Best practices for empathic design.

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User Testing Customer Experience Data Visualization Research Software 106

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. What is a good retention rate for SaaS companies?

Feedback Software 98

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Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You’ll also learn the best ways and tools to perform behavioral segmentation. Keep reading to uncover product growth insights !

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 14, 2021

In this article, you'll learn the elements of a gamification system and its components and how to use them to boost retention, increase product adoption, and streamline the user onboarding process through elements like progress bars, points, leaderboards, celebrations, etc. A gamification system must have rules. 4 – Rewards.

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Feedback Software Customer Experience User Testing UX 98

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. 13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Are you measuring customer happiness? Should you?

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Feedback Software Analytic Tools Customer Feedback User Testing 93

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

MARCH 19, 2024

Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. The team conducts research to identify opportunities and generates solutions. When new feature ideas are successfully validated , the development team starts building the feature. Ready to dive in?

Product Research 106

Product Research Onboarding KPIs User Testing Feedback Software 106

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate. Ready to get started?

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Analytic Tools Feedback Software Framework Onboarding KPIs 97

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Initiative example #1.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

FEBRUARY 14, 2023

What are the most important skills to learn for an entry-level position? Below are my three tips that clarify the process. Let’s begin: Tip 1: Internships This is hands down the best way to get a taste of experiential learning. Start by understanding some basic frameworks and evaluating past solutions of different case studies.

Customer Experience 142

Customer Experience Analytic Tools Feedback Software Product Management 142

Userpilot

MAY 17, 2022

We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. SaaS businesses can leverage product improvements to meet customer needs, outperform competitors, improve customer experience, increase profits , and create customer loyalty. So let’s get started.

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Feedback Software User Testing Product Research Customer Feedback 98