The Product Cafe

JANUARY 18, 2024

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. He is a key advisor and speaker known for his product strategy insights. Active in course creation, advising, and angel investing in the tech sector. Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Helping manage renewals and driving advocacy. However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Write a Handbook. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . There’s a lot to do, and we need someone to manage the process.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. Elad: It was a bit ad hoc.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120