Development Leadership Support Training Testing 
Mironov Consulting
OCTOBER 19, 2022
And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. The original developers are usually 5x faster at finding and fixing their own issues because they know what was written, where it lives, and why they thought it might be correct.
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.
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