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How UX Researchers Can 4X Their Usability Test Response Rates With Userpilot

Userpilot

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

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UX Research Process: A Step-By-Step Framework

Userpilot

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

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The Ultimate Guide to Customer Discovery: Lessons from Airbnb, Steve Blank, and The Mom Test

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You know that sinking feeling when you launch a product and…nothing? It’s called customer discovery. Customer discovery is your roadmap to building products that people actually want. We’re about to dive into the world of customer discovery. Where Did Customer Discovery Come From?

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Build Team Resilience: Shorten Feedback Loops (Part 2)

Johanna Rothman

This part is about shortening feedback loops. Yes, I changed the names of the functionality because the names don't matter.). However, they now had a production support problem that they needed to fix. They had one piece of feedback: the checkin broke “unrelated” code. See Your Feedback Loops.

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Fail Well, Pivot Fast: Product Experimentation for Continuous Discovery

Speaker: William Haas Evans - Principal Consultant, Head of Product Strategy & Design Practice, Kuroshio Consulting

The purpose and value of experimentation (from a scientific and product perspective) is to produce new information. From a product discovery/product management perspective, the purpose of experimentation is to focus our efforts on invalidating our assumptions to reduce the risk of developing and going-to-market with the wrong product.

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NPS Survey Template: Best Practices and Examples

Userpilot

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

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5 Types of Mobile Survey Questions to Better Understand Customer Sentiment

Alchemer Mobile

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Ultimately, most brands are unable to answer their most important product question: what makes a customer a customer? Gather product feedback.