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Negative Persona in SaaS: Why You Need to Have One and How to Create It

Userpilot

From a marketing standpoint, it first seems like a negative persona shouldn’t be a major worry. Sure, every product marketer appreciates the importance of knowing their ideal buyer personas to help cultivate the right leads. Outline identified customer pain points and adjust your messaging. Conclusion.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

Plus it’s an amazing way to differentiate against the competition. Businesses need to move to primarily delivering support through in-context messaging; that is, solving customer problems where and when they have them, whether that’s in your product, app, or on your website. Which grows loyalty….

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Why is The Best Customer Support a nice-to-have Strategy!

Usersnap

Building your product, reaching product/market fit, hiring team members, doing marketing and getting your first customers on board. The importance of fast responses to support tickets is not only something that many large corporations use to differentiate themselves from their competitors.

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What to do if your product isn’t taking off

Lenny Rachitsky

And if they don’t find product-market fit, nothing else really matters. Here’s what pain and pull look like in practice: People pay you money: Several people start to (or offer to) pay for your early product, ideally people you don’t have a direct connection to. This is the mistake most people make.

B2C 97
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13 Brand Activation Examples From Famous Brands to Inspire You

Userpilot

This leads to improved brand awareness and differentiation from other brands. There are different types of brand activation campaigns, including experiential, digital, guerilla, and word-of-mouth marketing , among others. To create a successful activation strategy , you must first define your product's value proposition.

Branding 101
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Sparking conversations: How every team can benefit from conversational support

Intercom, Inc.

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. Increased market share (42%) , increased differentiation or advantage relative to competitors (32%) , and better informed business and R&D decisions (29%). What is conversational support?

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Pragmatic Live Transcripts (Prioritizing Your Product Launch)

Pragmatic Marketing

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. I'm a principal product marketer here at HubSpot. Yeah, absolutely.