Gainsight
DECEMBER 21, 2022
Digital as Strategy. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities. Digital CS will often become part of the broader CS strategy and Ops function. Many companies have a fragmented set of sites—training, community , documentation, self-service, etc.
ProductPlan
APRIL 5, 2022
Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Sales teams benefit from a FAQ document when having product conversations. But in many ways, the training for both of these groups overlaps considerably. Understand the breadth and scope of its capabilities.
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ProductPlan
APRIL 5, 2022
Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Sales teams benefit from a FAQ document when having product conversations. But in many ways, the training for both of these groups overlaps considerably. Understand the breadth and scope of its capabilities.
ProductPlan
AUGUST 1, 2019
Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.
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