Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Let’s dive in. The future of support is here. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Pragmatic Marketing

OCTOBER 11, 2019

There is the messaging and positioning that we've built, there's information around the target market. You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

There is the messaging and positioning that we've built, there's information around the target market. You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

APRIL 29, 2020

For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. For businesses who are in a position to help, we should thoughtfully consider our social responsibility. Review every line on your marketing plan. Step up and help out where you can.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228