Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Let’s dive in. The future of support is here. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

NOVEMBER 19, 2020

TL; DR: The Scrum Guide 2020 The Scrum Guide 2020 is available now: Change is coming to make Scrum more accessible and inclusive beyond software development. Learn more about the changes, download the brand new and free Scrum Guide 2020 Reordered to spot patterns quickly, and join the Scrum community discussion.

Software Review 93

Software Review Research Software Download User Testing 93

Usersnap

MARCH 16, 2023

POM’s focus is on offering a frictionless payment experience in a multi-channel environment: Payment buttons QR codes Text messages Web portals Mobile apps Fintech Payments POM’s payments platform allows billers to integrate payment buttons into invoices sent via email or print unique QR payment codes on paper invoices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

The Accidental Product Manager

MARCH 21, 2022

This trend comes at a time when demand for interactive entertainment is especially robust due to everyone staying at home due to the coronavirus pandemic. The games making their way onto mobile devices are taking advantage of advances in graphics and development software as well as memory storage.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

UX Planet

DECEMBER 19, 2023

The decision to stop supporting and enhancing that product experience was due to the rather obvious situation of the device in which that application existed was losing market hold and relevance. This application is the most popular learning language in the world, based on monthly downloads. Firstly, Duolingo.

Feedback Software 87

Feedback Software Analytic Tools User Testing Research Software 87

Intercom, Inc.

DECEMBER 10, 2018

This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Collect positive reviews. You can use in-app prompts to ask for these reviews. write a review, read a blog post, start a meditation challenge). In-app notifications.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Product Coalition

JUNE 9, 2022

Then let’s dive deeper into each of the positions. At the same time, a job position like this might cover different angles of responsibilities. Downloads App downloads show how many people downloaded your app in a certain period of time. Moreover, developing Android and iOS apps requires different coding.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

The Product Coalition

JUNE 8, 2018

These are typically downloaded through the app stores (App Store, Google Play, etc.) However, as Facebook discovered, “when it comes to platforms like iOS, people expect a fast, reliable experience and our [hybrid] iOS app was falling short,” said Jonathan Dann a Software Engineer at Facebook. iOS vs Android 3.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Userpilot

SEPTEMBER 22, 2021

Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement. Front-facing online engagement tools help bolster your brand identity and positioning. Userpilot.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Mironov Consulting

NOVEMBER 15, 2023

  The hope is for positive press coverage but few serious end users.   8000 downloads, 2000 trial users!    Since LLMs are built statistically and will always deliver some wrong answers, are we factoring in the human effort to watch for hallucinations and review every recommendation?  

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Mixpanel

FEBRUARY 3, 2022

So it’s tempting to think the additional add-on of measuring user events in your code (i.e., What happens next is that your official app launch pulls in more downloads than you ever could have imagined. At the same time, when you review the product analytics, you notice four out of five are using the biggest feature incorrectly.

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software Technical Cofounder 65

Userpilot

NOVEMBER 30, 2021

It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality. Userpilot is a robust, code-free, and easy-to-use SaaS DAP tool that offers many of the same features as Appcues but for a much lighter price tag. What are the key features of Appcues?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 18, 2021

There are eight SaaS trends in 2021 that you should be aware of: vertical SaaS, platform unbundling, micro SaaS, artificial intelligence and machine learning, low code (or no code) approach, SaaS integration, mobile optimization, and centralized analytics. To conduct an NPS survey, you can use feedback software like Userpilot.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Onboarding KPIs 88

Userpilot

JULY 15, 2022

Some examples of macro conversions are users completing the whole checklist to reach the activation stage, converting from a free trial to a paid plan, upgrading the account to access pro features, reaching complete product adoption , and reviewing your product and driving word of mouth multiple times. Downloading an ebook.

Customer Experience 96

Customer Experience Customer Feedback Data Visualization User Testing 96

The Product Coalition

MARCH 25, 2022

There is no surprise that the fintech industry is growing fast and more people are downloading financial apps. Regtech apps Regulatory technology (or Regtech) is software that helps companies stay in compliance with all regulatory and legal statements. The pandemic has also influenced the situation in fintech.

Research Software 118

Research Software Feedback Software Reporting Tools Data Visualization 118

The Product Coalition

JULY 10, 2020

Brooks’ Law Frederick Brooks stated in his 1975 book The Mythical Man-Month: Essays on Software Engineering that “adding manpower to a late software project makes it later.” In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. For SaaS, these B2B insights can encompass data such as: Businesses that are most likely to use your software. Their challenges and pain points.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

ProductPlan

JANUARY 21, 2021

After using lean market validation to launch several software products, including ProductPlan , I’ve discovered that with the right process, even inexperienced entrepreneurs can bring exceptional products to market with excited buyers on the first day. Download the Anatomy of a Product Launch ?. Download the Product-Market Fit Book ?.

User Testing 126

User Testing Startups Product Research Testing 126

Userpilot

JULY 24, 2023

They fall into a number of categories, the most numerous of them being: Productivity and time-tracking – 608 E-commerce & CRM – 349 Collaboration – 328 Analytics & reporting – 313 IT & Project management – 303 Most of the Zendesk integrations are free to download and install – over 1200 in total.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Feedback Software 78

The Product Coalition

FEBRUARY 22, 2021

Download for free : The Scrum Anti-Patterns Guide.) software is eating the world?—?, Persona-driven self-fulfilling prophecy : You create the personas first based on what you believe to be the customers or users of our next [add an adjective with a positive connotation here] product or service will be.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Intercom, Inc.

JULY 21, 2022

This month, we have passed the three million download mark for the show. Liam Geraghty: That’s one of our most downloaded episodes, so if you haven’t heard it, you do not want to miss that. Liam Geraghty: Now we come to the final part of today’s special 3 million downloads episode. That just blows my mind.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

JANUARY 21, 2021

Easy to use (really no code required), moderately priced based on MAUs only (with all features available in all pricing plans!), After installation, do you need to do any coding to make the most of it? Quick and simple to deploy, requiring only a Chrome extension download and installation of a JS snippet across your site.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

ProductPlan

JANUARY 21, 2021

After using lean market validation to launch several software products, including ProductPlan , I’ve discovered that with the right process, even inexperienced entrepreneurs can bring exceptional products to market with excited buyers on the first day. Download the Anatomy of a Product Launch ?. Download the Product-Market Fit Book ?.

User Testing 105

User Testing Startups Product Research Testing 105

Bryce York

NOVEMBER 27, 2016

Problem : Activation friction with new users – 90% of registrants never downloaded the software. Saw the same paid channels grow 100x with a positive ROI (even at $1,000,000+/mo!). So be diligent and don’t spread your resources too thin! The problem was, 90% of registrations never downloaded the software!

Research Software 52

Research Software Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Nonetheless, some basic training can ensure that you are equipped to engage with prospects in confidence.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Modus Create

AUGUST 18, 2021

Feedback is usually scattered across multiple channels such as product review sites, NPS scores, email interactions, etc. Look for any customer quotes or observations that indicate emotions — both positive and negative. Don’t worry if you don’t have specific due dates for the action items. Consolidate Existing Research .

Customer Experience 98

Customer Experience User Testing User Friction Customer Feedback 98

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. And NOW” Sorry.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Nulab

JANUARY 27, 2021

workforce is currently working virtually due to the pandemic, but it’s estimated 36.2 Whether this is a first-time meeting or everyone on the team knows each other, icebreaker games can help dispel any nervous energy and put everyone in a positive, productive mindset. Tools : Project management software. of the U.S.

Research Software 97

Research Software Feedback Software Software Review Product Research 97

Intercom, Inc.

SEPTEMBER 26, 2018

Remember those halcyon days when software was sold through licenses and you only had to win over each customer once to stay profitable? For a productivity app an engaged user should be logging in every day to add and complete items, whereas for tax software, an engaged user might only log in a couple times a year. Download the App.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

The Product Coalition

MAY 4, 2020

We had a look at common remote agile anti-patterns; we analyzed remote Retrospectives, Sprint Plannings as well as remote Sprint Reviews based on Liberating Structures. Remote Agile (Part 7): Sprint Review with Distributed Teams. Do you want to get this article in your inbox? Daily Scrum Anti-Patterns: 20 Ways to Improve. ??

Reporting Tools 78

Reporting Tools Technical Review Customer Experience Systems Review 78

Gainsight

JULY 5, 2022

It is a simple formula to solve for hiring your first CS ops position. To accomplish this, the leader must combine strategy with technical comprehension of data, systems, analytic tools, workflows, and, of course, excellent knowledge of your product or software and all integrated applications. .

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Usersnap

JULY 18, 2022

The shape, position, and color help distinguish action menus above the user interface (UI). At Usersnap for example, our floating action button feedback menu can be fully customized so that it fits the company’s brand (font, colors, size of button, button position, etc.). The floating action button gives a set of positive actions.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

UX Studio

JANUARY 30, 2018

The ‘Upgrade’ option in the top right implies its positivity and that it will reward the user through the simple use of the star icon. Most importantly: Dropbox rewards users with the exact same thing that they downloaded and installed Dropbox for in the first place: storage space (for sharing).

UX 61

UX Customer Experience Feedback Software Systems Review 61

Revulytics

JANUARY 30, 2020

An audit suggests the reviewing party sees only an act of bad faith. But for software vendors, an audit has often been the traditional path to confirm whether a customer is complying with its software license agreement. While no one likes to be audited, most software vendors can be reluctant to conduct them. SAM Programs.

Data Visualization 15

Data Visualization Analytic Tools Reporting Tools Software Review 15

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). The conference is structured around the “7 Ps of Product”—Problem, Purpose, Position, Price, Practice, Promotion, and Performance. SaaStr Annual.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89