Wed.Feb 08, 2023

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How AI Drives Digital Customer Success


By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that the notion of tech-powered superintelligence supporting our day-to-day lives was the stuff of sci-fi. But today, we weave in and out of digitally guided journeys and virtual realities just as seamlessly as we navigate real-world experiences.

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The 2023 Self-Care Playbook for UX Researchers


Strategies for self-care and workplace wellness as a UX researcher (even with a global recession in the forecast).

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Keep Testers Engaged with These 10 Beta Activities


There’s a wide variety of activities your beta testers are more than willing to do to help improve your product. The activities that make the most sense for your test will vary based on your product and objectives, but here are ten of the most common ones (spoiler alert: bug reports are just the tip of the iceberg!).

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ONE THING on Contest: You came from What?

Product Culture

People come to the product profession from a huge variety of paths. Sure, lots come from engineering, but I know former marketers, UX people, account execs, customer service people, and sales engineers. I find varied backgrounds can make product people particularly good at empathizing with stakeholders because they’ve done some of these other jobs themselves.

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Demystifying DAPs: A Practical Guide to Digital Adoption Success

Speaker: Pulkit Agrawal

Digital Adoption Platforms (DAPs) are revolutionizing the way organizations interact with and optimize their software applications. As digital transformation continues to accelerate, DAPs have become essential tools for enhancing user engagement and software efficiency. This session is your guide into the robust world of DAPs, exploring their origins, evolution, and the current trends shaping their development.

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IT Management


What is IT Management? Information Technology (IT) management is the monitoring and administration of an organization’s information technology systems and resources. The department manages hardware, software, networks, and data. Managing your organization’s IT resources involves standard business management functions such as staffing, budgeting, and creating business processes.