Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. In this article, we’re going to break down what a customer onboarding framework is and isn’t, why it’s an important part of the customer onboarding process, explore tips and tactics you can use to drive customer success, and of course,

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Business of Software Conference

OCTOBER 8, 2022

There’s something about in-person events that are just different. Although I can rattle off a list of awesome things that happened ‘over the pond’, some of the most exciting moments for me certainly lay with seeing people connect with other like-minded people over coffee, dinner, and – most importantly – happy hour. The magic may have happened in these moments but what really lifted the event were the world class speakers who nailed their sessions throughout the week.

Events 64

Events 64