Andrew Chen

AUGUST 6, 2018

[Today we have an essay on one of the common frameworks we use to analyze investments at Andreessen Horowitz: The Power User Curve. I worked closely with Li Jin, a partner on the investing team, to collect our ideas into this essay which she wrote. You can follow @ljin18 on Twitter for more thoughts. -Andrew]. The importance of power users. Power users drive some of the most successful companies — people who love their product, are highly engaged, and contribute a ton of value to the netwo

Customer Experience 111

Customer Experience Customer Feedback Onboarding KPIs Data Visualization 111

Mind the Product

AUGUST 6, 2018

Often our role as Product Managers is to be a translator between the business and delivery teams. Here Morag McLaren looks at a few things she’s learned through this process when it comes to Agile. Don’t Forget the Other Parts of the Agile Manifesto. Most people’s perception of the agile manifesto is that it tells us to do things fast and regularly.

Agile 74

Agile User Testing Customer Feedback Customer Experience 74

The Accidental Product Manager

AUGUST 6, 2018

We like the Olympics, but do we like them all year long? Image Credit: Ryan Lejbak. If there is one television program that just about everyone watches, after the Superbowl it’s probably the Olympics. These sporting events bring the best athletes from all around the world together for a short period of time. They get to compete against each other for personal glory and in a quest to win the most metals for their country.

Events 56

Events Product Management Product Manager Management 56

The Product Bistro

AUGUST 6, 2018

Dog whistles. Sub sonic (or conversations you shouldn’t hear) sounds that make the hairs on the back of your neck raise. Every profession has some, product management or product marketing are clearly no different. There are some things you hear that instantly get your hackles up. They come from all groups. They all mean trouble […].

Product Marketing 150

Product Marketing Product Management Product Manager Marketing 150

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Data Visualization

Intercom, Inc.

AUGUST 6, 2018

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? To do our jobs effectively, relationship managers need to know many of the same things traditional customer success managers know.

Customer Experience 148

Customer Experience User Testing Customer Feedback Feedback Software 148

Intercom, Inc.

AUGUST 6, 2018

The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s never been harder to get discovered in such a crowded marketplace. For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing cust

Feedback Software 130

Feedback Software Product Research User Testing Customer Experience 130

The Product Coalition

AUGUST 6, 2018

You can generally separate the tickets your Support team receives into three distinct categories. First, there’s the actual legitimate questions , where a user doesn’t know how to use a particular feature, perhaps because there’s a gap in your help documentation. These are the tickets your Support team should be dealing with. Next up, you have the bugs.

Feedback Software 60

Feedback Software User Testing Customer Feedback Product Research 60

The Product Guy

AUGUST 6, 2018

Thank you to everyone who attended the latest roundtable meet-up of The Product Group and discussed Moving Up in Product Management and debated Featured Product, Latch … And, also, thank you to our awesome sponsors who make everything possible…

Product Management 60

Product Management Product Manager Management Management 60

Product Innovation Educators

AUGUST 6, 2018

How to hit the product management ground running and avoid spinning your wheels. Learning how to best work with a product team or organization requires taking the right action and avoiding mistakes. Your opportunities to a make a good first impression are limited, so you need to make the most of them. Most product managers will work with a new team from time to time and many will change organizations.

Product Management 48

Product Management Product Manager Document Management 48

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing