The Product Coalition

OCTOBER 1, 2022

Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.

Information 136

Information Development Customer Experience Product Management 136

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. We’ve all been in this situation at least once: you open up a new website, and suddenly, you're bombarded with four different notifications simultaneously: a popup to accept cookies, a newsletter request banner, a live chat widget, and a banner ad.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

UX Studio: Product Management

OCTOBER 1, 2022

Many designers still use Photoshop for literally everything. I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. Many of them will be familiar to you, but I hope you will find some interesting ones for specific tasks. My recommendation is to choose the appropriate tools for the task and don’t restrict yourself to one product. 1.

Feedback Software 59

Feedback Software UX User Testing Customer Feedback 59

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? User funnel optimization is the key to improving your conversion rate. But how is it done properly? In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention. Let’s get started.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? You’re not alone. Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. What people don’t realize is that there’s no “right” and “wrong” method. There’s just one that’s most suitable for your product and customers.

Feedback Software 90

Feedback Software Data Visualization Customer Experience User Testing 90

Userpilot

OCTOBER 1, 2022

How can you increase your subscription renewal rate to ensure your revenue keeps climbing? In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. The two different types of churn, and the most common causes for them. Strategies to increase your subscription renewal rate and drive product growth. TL;DR. Subscription renewal happens when a customer doesn’t cancel their subscription service before the subscription renewal date or the next billing cycle starts.

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96