Sun.Feb 26, 2023

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SUNDAY REWIND: Enter the matrix – lean prioritisation

Mind the Product

This week’s Sunday Rewind is a post from Andy Wicks, then Strategy Lead at digital product transformation consultancy Red Badger, that looks at why poor prioritisation occurs, and at a lean solution that ensures you deliver the most value to customers. Effective prioritisation can be the difference between the success or failure of a product, [.] Read more » The post SUNDAY REWIND: Enter the matrix – lean prioritisation appeared first on Mind the Product.

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Mapping a Back-stage Architecture: How to Maximise Service Blueprint Effectiveness

The Product Coalition

The mapping of systems, and by extension, architecture, in any service blueprint — aids in revealing the impact of back-stage on the… Continue reading on Product Coalition »

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Managing Product Managers

The Product Guy

You can have the best process and procedure, but if the people on your team are not inspired you have failed the company. Watch and learn more from product management expert, Amin Bashi.

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Customer Retention Survey Questions Examples and Best Practices

Userpilot

Looking for some great customer retention survey questions to include in your feedback form? Look no further! Customer retention surveys are the lens through which you can see how people are feeling about your brand. With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Fifteen Rules of Great Product Leadership

Ronke PM

Table of Contents 1. You must be liked, trusted, and respected to be an effective product leader 2. Being a product leader is a humbling opportunity and a privilege as you build consequential products that will impact your customers' lives. 3. It is an honor to come to work and shape your customers' lives, direct reports, multi-disciplinary partners, and leaders. 4.

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Digital Customer Engagement Is Here to Stay: 6 Ways to Embrace It

Userpilot

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

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Customer Success Renewal Playbook for SaaS Companies

Userpilot

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one.

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Roadmaps vs Backlogs – What’s The Difference?

Userpilot

Roadmaps vs backlogs: What’s the real difference and why does everyone keeps using these terms interchangeably when they mean different things? Product roadmaps and backlogs serve different purposes, and using the terms interchangeably (or incorrectly) can lead to confusion and misalignment among the product team and the wider organization. With that in mind, let’s tackle a few questions!

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