The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 124

Data Visualization Reporting Tools Feedback Software Customer Feedback 124

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Leverage onboarding checklists to activate users as soon as possible. Why is user adoption important?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. What is software adoption? Let’s go over the concepts: TL;DR.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Leverage onboarding checklists to activate users as soon as possible. Why is user adoption important?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

UX Studio

JUNE 15, 2022

No doubt that the pandemic has taught teachers a lot about what digital education could be. Moving forward, this can be the basis for further revolutionizing the future of education. This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. UX research in education.

Education 75

Education Research Software Feedback Software User Testing 75

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Regularly collect and act on customer feedback to improve the user experience.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. .”

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. The difference between in-app notification vs. push notification lies in the user state.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MARCH 7, 2024

How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. What is user engagement?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Send webinar invitations to educate customers on advanced use cases. Collect and analyze customer feedback. Looking to power up your retention marketing strategy?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 13, 2023

That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. TL;DR Customer enablement includes all the steps you take to provide customers with a positive experience so they can derive maximum value from your product or service.

Feedback Software 105

Feedback Software Data Visualization Analytic Tools User Testing 105

Userpilot

NOVEMBER 14, 2022

Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. Know what to give—it might help to conduct feedback surveys when unsure. HubSpot: Content marketing and free tools that users can use to solve problems without paying.

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. It drives customer loyalty, positive word of mouth, and user engagement. Although customer success (CS) leads to a positive experience (which benefits customer love). Tracking customer experience across your entire user journey.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MAY 1, 2024

At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community. By encouraging user-generated content and fostering direct communication among users, Slack has demonstrated the practical benefits of its platform.

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 133

Artificial Inteligence Reporting Tools Feedback Software Research Software 133

The Product Coalition

JANUARY 27, 2024

The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Personalised demos to educate and persuade customers. In both cases, product management should monitor feedback and feature requests from potential prospects and customers (and talk to the users).

Feedback Software 127

Feedback Software Analytic Tools Onboarding KPIs B2B 127

Userpilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Collect feedback and improve: short in-app surveys are great for this.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Split

MAY 9, 2024

These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. Successful planning intertwines strategy, communication, and the use of tools. It supports continuous improvement, a cornerstone of successful software development.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. Customer happiness dictates user loyalty based on how happy they are with your team or product. Guide users on the happy path that’s specific to their needs to make sure they experience value fast.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

SEPTEMBER 12, 2022

Drive positive WOM. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Optimize the first-time user experience to give a great first impression. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 21, 2022

High customer confidence leads to repeat purchases, increased customer lifetime value , and positive word-of-mouth. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Acting on feedback and communicating to make customers feel heard.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

SEPTEMBER 7, 2023

A good user experience starts with a user-friendly UI. This helps users navigate and get value from your product in the most frictionless way possible. What are the best practices to follow in UI design that lead to great user engagement and experience? It’s about the overall feel and functionality.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To identify opportunities to improve your UX design, you should start with user research. Why is user experience important?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Encourage users to share feedback. This article aims to simplify feature analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

MAY 2, 2024

It’s linked to positive WOM and reduced customer acquisition costs. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JULY 21, 2022

An excellent support service can reduce friction, increase activation, boost retention , and expand positive word-of-mouth. The customer engagement model is focused on aiding the user proactively and making them stick with your product. Personalized help resources tailored to the user’s needs. More retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. With self-service onboarding, customers are more in control of their experience. You’re not alone.

Feedback Software 97

Feedback Software Data Visualization Customer Experience User Testing 97