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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

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Pendo Resource Center Feature-Limitations and Better Alternatives

Userpilot

Resource Centers are great for providing self-service support. Pendo doesn’t come with Live Chat and Knowledge Base options. It comes with in-depth analytics, video modules, segmentation, and automated translation. Curious about the Pendo Resource Center? And it will attract extra costs.

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Exploring Userpilot’s Resource Center Editor: A Walkthrough

Userpilot

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. There are many metrics to explore.

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Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

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Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets. Potential customers analyze competing products and read reviews. Here’s how.