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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

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Pendo Resource Center Feature-Limitations and Better Alternatives

Userpilot

Resource Centers are great for providing self-service support. Pendo doesn’t come with Live Chat and Knowledge Base options. It comes with in-depth analytics, video modules, segmentation, and automated translation. Curious about the Pendo Resource Center? And it will attract extra costs.

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Exploring Userpilot’s Resource Center Editor: A Walkthrough

Userpilot

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. There are many metrics to explore.

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Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Potential customers analyze competing products and read reviews.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. So why not try a demo to see for yourself?