Remove Embedded Analytics Remove Startups Remove Tips Remove UX
article thumbnail

Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Users can also embed videos, articles, and more into walkthroughs. Customizable Reports.

article thumbnail

Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

Userpilot

As opposed to this, early-stage startups will understandably have a higher churn rate, since they still may not have product-market fit yet. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

HELP! How to Find the Best Help Center Widget for your SaaS Business

Userpilot

It enables you to share how-to’s, best practices, and troubleshooting tips with your users, from inside your product. Your product will include a button labelled “Help” or “Tips” or some other relevant wording. Then they browse around the various articles until they spot one about filtering reports.

article thumbnail

What is WalkMe? Features, Pricing, and Alternatives

Userpilot

SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. What are they?

article thumbnail

Personalized Onboarding for SaaS: How to be Personal Without Being Creepy

Userpilot

One of the best pieces of advice that famous incubator Y Combinator gives its startups is to "provide surprisingly good customer support." So if your product analytics show that a particular user segment is struggling to access a particular product feature, you can use a tooltip to give them a nudge in the right direction.

article thumbnail

Appcues vs Whatfix: Which is Better for Interactive User Guides?

Userpilot

Whatfix lets you build interactive user guides with task lists and smart tips on multiple platforms. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. You can also use them to share inspiration, suggestions, and tips.

article thumbnail

Appcues for Customer Satisfaction: Features, Pricing, and Review

Userpilot

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money.