Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. This depends on your use case. What’s your budget? There are many variables to consider.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Secret PM Handbook

FEBRUARY 9, 2018

It simply means the leads they are getting don’t need or want your solution. The definition of the ideal customer – the demographics, the characteristics, the industries – comes from Product Management. Product Management does the research to determine that there is a problem that can be solved. That makes sense, right?

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Helping manage renewals and driving advocacy. However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Next, consider an organized and automated sentiment and health signals system.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . CS Needs to Plan for “Tech Touch” from Day 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. As your Scaled Agile practices mature, you may implement tools which help you visualize these dependencies during quarterly planning sessions.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to use the software.

Enterprise 141

Enterprise Customer Feedback Customer Experience Reporting Tools 141