Josh Seiden on why product teams should focus on outcomes over output
Intercom, Inc.
JULY 4, 2019
If we implement a new feature, how will customer behavior change in a meaningful way?”. You want to reduce the scope of your question to: “What are the things we can change in our behavior or our users’ behavior that might make our customers more satisfied?” Here are five quick takeaways: Narrow your definitions.
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