Brian Balfour

JANUARY 12, 2017

Change is constant. Change is difficult. Not adapting to change is fatal. By nature, humans resist change because adapting can be hard and it’s usually a lot of work. Any great growth team is ready for and responsive to change, nimble, and always, always adapting.

Customer Experience 56

Customer Experience User Testing Messaging Education 56

Sachin Rekhi

MARCH 1, 2020

Now with 150+ essays published with over 1.5 I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The remaining 15% of my essays cover everything from career optimization to life hacks to engineering. Types of essays.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

svpg

SEPTEMBER 30, 2016

So one of the very first things I did was to sit down and write an essay about what I believed about this role. In subsequent years, not only did Microsoft once again decide to diverge the code base, they completely separated the teams into different buildings and business units, and had them fully embrace all things Mac.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Bryce York

FEBRUARY 12, 2020

I took a lot of notes on the lessons I’ve learned along the way, and this essay shortlists the top 10 – prioritized by practicality and non-obviousness so I could feature things we don’t see spoken about all that often. You’ll get constant input from stakeholders asking you to add just “one more thing” to the hub.

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40