6 Less Known Customer Success Best Practices to Reduce Churn and Improve Retention [+Case Study]
Userpilot
AUGUST 7, 2019
In other words, the mission of Customer Success teams is to make sure that your users are satisfied, happy, and that they’re meeting their goals with your product. If the person who introduced your product to the entire team leaves the company, the other part of the company will continue to use your product.
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