article thumbnail

The Top Mobile In-App Feedback Tools of 2022

Apptentive

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback.

article thumbnail

Leveraging Software Platforms

Roman Pichler

Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. In the picture above, product A, B, and C are built on the platform and use its assets. But platforms come with potential drawbacks.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Types Of App Feedback To Collect In SaaS [+Best Tools]

Userpilot

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. What is in-app feedback in SaaS?

article thumbnail

Customer Feedback Strategy – The Complete Guide For SaaS

Userpilot

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. What is customer feedback?

article thumbnail

Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

article thumbnail

Best Product Analytics Tools For SaaS Product Managers

Userpilot

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. What is product analytics software? Why do you need a product analytics tool?

article thumbnail

In-App Feedback: Top 5 Ways To Engage Mobile Customers For SaaS Business Success

Usersnap

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. In-App Surveys.

article thumbnail

Best Product Feedback Form Examples For Collecting Customer Feedback In-app

Userpilot

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product.

article thumbnail

The Top Mobile In-app Feedback Tools of 2020

Apptentive

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback.

article thumbnail

Best Customer Feedback Software for SaaS Businesses

Userpilot

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software?

article thumbnail

The 5 Product Discovery Secrets Every PM Should Know

Speaker: Jim Morris, Founder, Product Discovery Group

During this presentation, attendees will hear case studies, examples, and product discovery best practices gleaned from Jim Morris, Founder of The Product Discovery Group.

article thumbnail

Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) User feedback.

article thumbnail

Customer Support Tools Breakdown in 2023: Which One Fits Your SaaS Tool Stack?

Usersnap

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. What’s Customer Support Software?

article thumbnail

Best Software Localization Tool For Implementing a Localization Strategy

Userpilot

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Different localization projects require different tools.

article thumbnail

How to Collect Qualitative Feedback in SaaS

Userpilot

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product.

article thumbnail

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

article thumbnail

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options.

article thumbnail

Feedback Analysis: How To Analyze Customer Feedback With Both Qualitative and Quantitative Data

Userpilot

Wondering how can feedback analysis help you improve customer satisfaction? Collecting and analyzing user sentiment is critical for any SaaS but you need to gather both qualitative and quantitative data. Collecting customer feedback with different types of in-app surveys.

article thumbnail

How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future.

article thumbnail

What is Real-Time Customer Feedback in SaaS? Benefits, Examples, and Best Practices

Userpilot

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. Want to set up a real-time customer feedback system?

article thumbnail

Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

In this webinar, Marcus Andrews and Keren Wexler will explain common challenges faced by product teams, how to use analytics to create better product launches, platform adoption, and how to add feedback into your workflows!

article thumbnail

Best tools for customer feedback

Userpilot

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Try the best customer feedback tool for your SaaS now!

article thumbnail

Customer Feedback Collection Methods and Best Practices for SaaS

Userpilot

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Display an exit survey every time a customer churns to collect feedback.

article thumbnail

13 Types of Customer Feedback: How to Collect Valuable Feedback As a Product Manager

Userpilot

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

article thumbnail

15 Best SaaS Automation Tools To Include in Your Stack

Userpilot

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service.

article thumbnail

Data-Driven Performance Feedback Helps Teams Improve Customer Outcomes

Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.

In this webinar Mickey Mantle and Ron Lichty will teach you why its important to have data driven performance reviews, the most effective way to use data in performance reviews, and how this data helps to align your employee proficiency with your company goals.

article thumbnail

Top Customer Engagement Technology Worth Your Attention

Userpilot

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Read on to learn more about using technology to drive customer engagement and retention. In-app messaging: Allows for real-time customer communication. In-app messaging.

article thumbnail

How to Create a Feedback Loop: Step-By-Step Guide With Best Practices

Userpilot

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback.

article thumbnail

Five Steps to Create a Holistic Mobile Customer Feedback Solution

Apptentive

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution.

article thumbnail

Best Marketing Analytics Tools For Product Marketing Managers

Userpilot

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools.

article thumbnail

Get Growth With Partner Integrations

Speaker: Mandy Howard, Product Manager, ServiceTitan

Once your SaaS product hits a certain level of revenue, you'll need to change things up to move past the plateau. One of the ways to do this is to move past your core product and introduce new business streams. If you're strategic about your integrations, you can strengthen your ties to your target market. Join Mandy Howard, Product Manager at ServiceTitan, as she takes you through the three key questions that you need to answer to grow your product with the right partner integrations. Whether you're a start-up, or working on a new product in an enterprise environment, you'll learn how to push through to a new level of growth.

article thumbnail

Top 6 Churn Management Software To Improve Customer Retention in SaaS

Userpilot

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Hotjar for understanding user behavior in-app.

article thumbnail

Active vs Passive Customer Feedback: Which is Better for SaaS?

Userpilot

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Use a brand monitoring tool to track social media mentions.

article thumbnail

The Top Mobile In-App Feedback Tools of 2021

Apptentive

They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions.

article thumbnail

Is Pendo Feedback Worth The Money? [+Better Alternatives]

Userpilot

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. collect and prioritize user feedback.

article thumbnail

Building a Culture of Experimentation: Using Continuous Development for Faster & Safer Product Releases

Creating a culture of experimentation has become increasingly important for product teams to test new features in production by releasing in small batches instead of risky big bang releases. This guide will illustrate how to achieve such a culture.

article thumbnail

Best Customer Feedback Examples From SaaS Companies

Userpilot

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. TL; DR. Customer feedback is the data you collect from customers that reflect their perception of your product and services.

article thumbnail

Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]

Userpilot

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. In-App SaaS Analytics Tools.

article thumbnail

The Ultimate Guide to Product Onboarding for SaaS Companies

Userpilot

It arms new users with the tools they need to succeed with your product and simplifies the job of your support team. User onboarding focuses on applying your onboarding systems to individual use cases to improve the user experience and onboarding effectiveness.

article thumbnail

Pendo vs Amplitude: Which is the Better Product Analytics Tool?

Userpilot

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions.