Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Want to get started with feedback collection?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback. – feedback progress bars. Short answer, yes.

Feedback Software 75

Feedback Software User Testing Customer Feedback Data Visualization 75

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Let's get started! User onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. UX gamification essential foundations and principles.

Feedback Software 98

Feedback Software Customer Experience User Testing UX 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

UX Planet

JANUARY 1, 2024

[link] Most beginners associate UX design with the use of Figma. But UI/UX design is a broader field of knowledge and skills. In this article, I’ve put together step-by-step tips on becoming a sought-after UX designer. UX designers focus on the user experience. What tools will be used in 2024?

Feedback Software 96

Feedback Software Research Software User Testing UX 96

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. Product storytelling is a system of communicating value to an audience via a chosen narrative. A user story is an informal explanation of a software feature or functionality written from the end user’s perspective. Slack NPS survey.

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 4, 2021

Collecting feedback from customers is an integral part of product development. While there isn’t a lack of apps to help you collect feedback – the best and most useful course of action is always to start where your users are: in your product. Consider how and what you are asking for: general vs contextual in-app feedback.

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Feedback Software Research Software User Testing Customer Feedback 111

Userpilot

SEPTEMBER 5, 2022

Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. We also discuss five best practices to follow when asking for reviews, and two tools that can be used to gather them. Both positive and negative customer reviews can help improve product quality. Let’s dive in!

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Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. Collect customer feedback and improve accordingly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 7, 2023

UX design is concerned with the overall feel and functionality, ensuring the user’s intuitive and satisfying interaction. Userpilot uses pre-loaders and white-space elements to provide feedback to the users when the app is loading. Figma presents helpful tips to highlight important aspects of their product.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Identify detractors and reach out to them.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

UX Studio

FEBRUARY 15, 2023

No matter how good your portfolio or your work are, the interview is a key part of landing a great UX position. So, here are some tips to help both UX designers and researchers nail their final interview. How UX design recruitment works in UX Studio If there’s one thing that anyone in UX knows, it’s that context is king.

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UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. What is an onboarding process?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. The first-time user experience starts the moment users sign up for your tool. Your SaaS first-time users go through the same experience.

Customer Experience 111

Customer Experience Feedback Software User Testing Customer Feedback 111

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. 13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Are you measuring customer happiness? Should you?

Feedback Software 93

Feedback Software Analytic Tools Customer Feedback User Testing 93

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Userpilot is a comprehensive product growth platform that includes sentiment analysis tools, code-free.

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Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? The problem is that every SaaS is unique, each with their own Aha! As a result each SaaS Onboarding flow has to be unique. Productboard. StoryChief.

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Feedback Software Customer Experience User Testing Customer Feedback 145

UX Planet

FEBRUARY 25, 2024

If I could give advice to my younger self as a new UX designer, what would I say? But if I could go back a decade, I’d give myself some tips to boost my progress. If you’re getting rejections from HR screening, ask them for deeper feedback and prepare yourself better for the next ones.

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Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. UX gamification essential foundations and principles.

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 93

Product Research Research Software User Testing Analytic Tools 93

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

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Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate. Ready to get started?

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Analytic Tools Feedback Software Framework Onboarding KPIs 97

Userpilot

NOVEMBER 14, 2022

Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. Know what to give—it might help to conduct feedback surveys when unsure. HubSpot: Content marketing and free tools that users can use to solve problems without paying.

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Feedback Software Research Software Marketing User Testing 98

Userpilot

JULY 7, 2022

Use in-app messages to drive feature discovery and improve feature adoption. Send NPS surveys to collect customer feedback and improve loyalty. With more than 8,000 Martech SaaS businesses today, most folks are trying at least 2 to 3 tools before selecting which one to use. Provide valuable feedback. Time to value.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

JUNE 8, 2022

How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. Tip: Be very proactive and respond quickly. Make sure you acknowledge the positive feedback.

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Customer Feedback User Testing Feedback Software Branding 105

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You’ll also learn the best ways and tools to perform behavioral segmentation. Keep reading to uncover product growth insights !

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98