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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. This is a big indicator of the importance of human support within the Conversational Support Funnel , our framework for providing efficient, effective, and personal support at scale.

Onboarding KPIs 129
Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129
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Part One: Key Elements to Become a Healthy Product-Led Organization

Bain Public

JANUARY 11, 2022

It also includes the processes used for roadmapping such as the SOAP TM framework with its workflows and collaborative activities the product manager uses to get strategic and goal alignment from the product leaders. They will be involved in the outbound communications of existing and upcoming product features. Book a demo here.

Onboarding KPIs 52
Onboarding KPIs Weak Development Team User Friction Customer Experience 52
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