The Secret PM Handbook

OCTOBER 9, 2018

When sales are not going well, company leadership might ask product management come in to help hit the numbers. So, how do we turn being co-opted by sales into big wins for the company’s products over time? To start with, let’s go into the situation with a framework for future success.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Product Innovation Educators

JANUARY 10, 2022

My path to product leadership has been through entrepreneurship and product diseases. Two colleagues and I built a framework that translated our intuition into steps for building world-changing products systematically. Logistics: How does the solution get to customers (support, sales, training customers, professional services)?

User Testing 90

User Testing Product Management Product Manager Vision 90

Mind the Product

AUGUST 20, 2018

Increased sales training, promotion, and product improvements are some of the actions to be considered. If your business plan is for sales of new product A to replace legacy product B, the S&OP forecast will give you early indication if that is indeed happening. Cannibalization effects, intended or unintended.

Customer Experience 73

Customer Experience User Testing Management Management 73

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. From this education, the influence of elaborate management consulting style frameworks appeared, which frankly, stakeholders care very little about.

User Testing 173

User Testing Weak Development Team Customer Experience Customer Feedback 173