Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques. How can you build one?

User Testing 98

User Testing Product Research Framework Feedback Software 98

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. What is a feature prioritization framework?

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. What’s the difference between “metrics” and “UX metrics”? Why should you use UX metrics? Metrics & UX metrics. UX metrics are one type of metric. But some useful frameworks can help measure user experience. How to define UX metrics?

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Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Resource Center. Checklists.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

Userpilot

SEPTEMBER 10, 2022

What is a framework for problem-solving? We also look at examples of different frameworks and the main steps in the problem-solving process. A framework for problem-solving allows product teams to find the causes of the problems and generate solutions in an organized way. What is a problem-solving framework?

Framework 98

Framework Feedback Software User Testing Research Software 98

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

MAY 1, 2024

You can perform a needs analysis using various methods, such as user feedback surveys, focus groups, and interviews. Also, collect qualitative data through open and close-ended surveys from various user segments. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. What is onboarding UX? Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Measuring product market fit can be done through PMF surveys and by tracking the LTV:CAC ratio , retention rate , and NPS. What is a product market fit framework? Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What are the benefits of using a continuous discovery framework? Teresa Torres Continuous Discovery Framework.

Product Research 98

Product Research Framework User Testing Research Software 98

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. According to the framework, customers don’t buy products but only hire them when they need them. What is the origin of the jobs-to-be-done framework?

Feedback Software 97

Feedback Software Research Software Framework User Testing 97

Userpilot

NOVEMBER 15, 2021

Let’s dive deep into product experimentation tactics and uncover why implementing and using such a framework can be game-changing for your product growth. What is a product experimentation framework? Step-by-step guide to product experimentation framework. This is how the framework looks like. A/B testing. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. What are Pirate Metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Lastly, to make the most out of this framework, it’s best if your organization has already implemented some variation of the Agile Methodology. Research article.

Framework 138

Framework Agile User Testing Research Software 138

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Price: 15 Day Free-Trial, then as little as $19/month.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Product Research Data Visualization 52

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. Market research helps identify the target audience for a product or service through large-scale surveys and analysis of secondary data.

User Testing 125

User Testing Product Research Data Visualization Customer Feedback 125

UX Planet

FEBRUARY 22, 2024

Here’s how to use the JTBD framework in product design: [link] 1. This can help uncover implicit jobs that customers might not articulate in an interview or survey. Top Things to Know About UX Competitive Analysis 3. Use customer feedback, surveys, and data analysis to determine which jobs are most important and underserved.

Product Research 96

Product Research User Testing User Friction Customer Feedback 96

Userpilot

MARCH 19, 2024

To retain users, continuous improvement of your UX optimization efforts is critical. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Measure your UX optimization efforts. Why is constant UX optimization important?

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? It might sound like a new match in the UX design world. We, at UX studio , collected three methods that provide more insights than general AB testing. We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro.

User Testing 110

User Testing Product Research Testing UX 110

Userpilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. In most SaaS companies, the product management team includes product managers, product marketers, and UX designers. The SMART goal-setting framework. In-app survey created with Userpilot.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

MARCH 21, 2023

In this article, we’re going to unpack a repeatable framework for you to analyze user tasks to create successful user experiences. This enables you to improve your product’s UX by eliminating friction points in the process and reducing users’ mental workload. Let’s get straight into it!

User Testing 97

User Testing Research Software Customer Experience Data Visualization 97

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Surveys are another way to collect user input.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

AUGUST 23, 2023

UX design focuses on user interactions with a product or feature. Key CX design principles are the customer journey , goal settings frameworks , a customer-centric approach , and collaborative effort. Use surveys to collect feedback from existing customers to know what areas need improving.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

MAY 8, 2024

You can also use in-app surveys with both closed and open-ended questions to understand user behavior better. You can use various tools, such as in-app surveys, focus groups, and user interviews, to analyze user requirements. Consider streamlining goal-setting and tracking with the SMART framework. Userpilot survey templates.

Customer Feedback 104

Customer Feedback Data Visualization Customer Experience User Testing 104

Userpilot

JUNE 1, 2022

Google’s HEART framework is a method that focuses on improving the UX of your product. Combining the HEART framework with the GSM process helps you develop user-centered metrics, allowing you to perform a thorough analysis of your business plans. Why is the goals-signals-metrics process important for UX?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

PMLesson's Ace the PM Interview

MAY 15, 2022

Are you interested in learning more about what a UX designer, or user experience designer, does? UX design is a fascinating field that combines many other disciplines into one. We wouldn't blame you for an interest in jumping into an exciting and diverse career like UX design. What Are the Responsibilities of a UX Designer?

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UX User Testing Data Visualization Product Research 52