Userpilot

NOVEMBER 30, 2022

Here are some of the best practices to keep in mind when designing a customer service knowledge base: Make sure your knowledge base is discoverable by placing links pointing to it on your website and product’s user interface. Regularly update your resources and monitor its analytics to continuously optimize its performance.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

MAY 25, 2023

If your target customers are native speakers of languages other than English, which is the case with most SaaS products, then translating your survey questions is essential. This can be essential to make informed product development and marketing decisions when targeting different markets. Survey analytics in Userpilot.

Feedback Software 97

Feedback Software Research Software Product Research Analytic Tools 97

Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. In addition, compared to new customers, your current customers are 50% more likely to try new products and spend over 30% more.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. PMs come in all shapes and sizes, but ultimately they’re responsible for managing the product through its lifecycle. To ship a great product. Data competence.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). Product Managers can start implementing AI by adopting a bottom-up approach. The Current Product Management Process.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Userpilot

SEPTEMBER 19, 2023

Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Why is Product Analytics important?

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Product Research 52

Intercom, Inc.

JULY 17, 2019

Customers need online knowledge bases to find answers to questions, to learn more about your product, or to make the process of teaching someone else (like a teammate) a little easier. Difficulty understanding how to use and find success with a product is a top reason for churn. The business impact of great knowledge bases.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Atlassian

JANUARY 19, 2022

In the SaaS world, product usage is a leading indicator of revenue growth. Getting people to use the product and experience its value is job #1 for a flywheel business. Monthly active user – An active user is someone who engages with the product within a certain time frame (e.g., 5-second summary. Did someone say “free trial”?)

Customer Experience 87

Customer Experience User Testing Customer Feedback Analytic Tools 87