Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Indicative

MAY 25, 2018

The event featured leaders in tech, media, and government talking about how technology will impact our world. Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.”

Research Software 53

Research Software Banking Certifications Customer Experience 53

Business of Software Conference

JANUARY 28, 2019

So – and then when I read into it, actually they were well thought out, if you read behind the names, there’s some well done research and arguments and they really said that brainstorming under certain circumstances is no more productive than other means of coming up with ideas. And then it got even worse. It’s not what can we do?

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

NOVEMBER 23, 2022

My parents were like, “What in God’s name are you doing? You left the government job, you left Google, and now you’re going to leave and go to zero, literally?” Like all things, I had overwhelmingly positive responses, but I fixated in the four or five people who didn’t like it.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

DECEMBER 12, 2018

In fact, it feels pretty old school compared to some of the names of this list. Like Marketo, HubSpot is now a household name (if your house is full of marketers). In fact, they often have little insight into whether or not reps have actually advanced inbound leads or not. Alternatives: ZoomInfo, LinkedIn Sales Navigator.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 12, 2021

Its robust data governance and security features are quite valuable due to the sensitive nature of user data. Ahrefs offers a brilliant SEO tool named Site Explorer. One of the many useful features you’ll find is the ‘competitive positioning map’ that helps you understand how your website stacks up against your competitors.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98