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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. Marketing + Acquisition Strategist.

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Product Management 101 — Crash Course in Product Management (Introduction)

The Product Coalition

To close this knowledge gap, I thought it would be a good idea to develop a platform to provide resources for people looking to learn Product Management. To start with, I wrote this handbookProduct Management 101 ”. What to measure Chapter 17: Developing Product Growth Model Originally published at prodmonk.com.

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Lewis Lin’s Favorite Books for PMs

Product Bookshelf

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. I asked Lewis C. by Nir Eyal.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. We use data in Intercom to understand our customers’ behavior in the product.

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Product Analytics: The Fundamental Guide for 2020

Iteratively Blog

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.