Remove Handbook Remove Systems Review Remove Technical Advisors Remove Testing
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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Configure Gainsight – Caitlin owns set up and testing within Gainsight.

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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Employee onboarding.