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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting.

Analytic Tools 52
Analytic Tools User Testing Data Visualization Reporting Tools 52
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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Employee onboarding.

Analytic Tools 98
Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98
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