Intercom, Inc.

DECEMBER 10, 2018

Make it easy for users to respond by giving them simple choices, like a numerical rating system, thumbs-up or thumbs-down, or smiling or frowning emoji. Collect positive reviews. You can use in-app prompts to ask for these reviews. As with all notifications, you should run some tests to figure out how often they should be used.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

APRIL 9, 2024

There are a few benefits of investing in a dedicated onboarding system. A/B and multivariate testing – to select the best-performing in-app flows. Apart from that, there’s also segmentation, goal tracking, and experimentation (A/B tests). A/B testing. A/B testing. Growth – from $879 per month.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Agile Velocity

MAY 14, 2020

Reference: Harvard Business Review Analytic Services Survey, Sept 2018). Science has proven that introducing change into any system will result in a period of chaos until a new status quo is achieved. Agile Architecture (vs monolithic, tightly coupled systems). The DevOps Handbook (Book). And NOW” Sorry.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Configure Gainsight – Caitlin owns set up and testing within Gainsight.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Userpilot

JULY 13, 2021

Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Encourage the swift adoption of those features.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Third, the ICP should be defined so systems can be built to identify them. They can be communicated to teammates simply and computer systems can be tooled or trained to identify them at scale. It takes guts to test things, fail and go again. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Product Innovation Educators

JULY 6, 2020

Investors told startups to act like smaller versions of large companies—coming up with a business plan on paper without talking to customers or testing prototypes. In 2013, Harvard Business Review published my article “Why the Lean Startup Changes Everything.” Successful startups ignored that advice.

Startups 88

Startups User Testing Customer Experience Development 88