Gainsight
SEPTEMBER 19, 2022
That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?
UX Planet
JANUARY 22, 2024
Avoid pairing red and green due to potential visibility issues. Use icons judiciously and combine them with other cues to cater to users with color blindness or low vision. Minimize system response times, incorporating progress bars and animations to make waits tolerable.
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Agile Velocity
MAY 14, 2020
Reference: Harvard Business Review Analytic Services Survey, Sept 2018). Science has proven that introducing change into any system will result in a period of chaos until a new status quo is achieved. Continuing to communicate the change vision (rinse and repeat). Agile Architecture (vs monolithic, tightly coupled systems).
Gainsight
NOVEMBER 23, 2020
GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Customer Success Vision + Priorities . Operational reporting.
Imaginary Cloud - Design
JULY 2, 2020
The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above.
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