Do You Measure Up? Metrics for Enterprise SaaS Product Managers
Amplitude
NOVEMBER 12, 2019
Number of inbound contacts from account reps (otherwise known as Account Executives, Technical Account Managers), and CAC (cost of customer acquisition). As you test different ways to increase retention, be sure to keep an eye on what your metrics are saying. key to Phase 2 is achieving the largest possible LTV/CAC ratio.
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