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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

But I’ve been working with several clients who build long-lived industrial hardware — and whose core operating assumptions can make it difficult to add revenue software products to their portfolio. Serious industrial companies build serious long-lived industrial equipment.

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The Most Disruptive Trends in Automotive Software Development in 2019

The Product Coalition

Digital transformation processes are happening across all industries and the automotive sector isn’t an exception. Back in 2018 automotive software developers made some further inroads in the industry, trough connected car servicer or usage-based insurance, for instance. Now let’s get to the present year of 2019.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. Happy Fox is a simple, easy-to-use cloud-based knowledge base software.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Customers love messengers because they’re personalized, fast, convenient, and highly effective – resulting in industry-leading customer satisfaction scores.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process? Userpilot survey template library includes industry-standard surveys like NPS. Book the demo to find out more!

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Best 19+2 Website Annotation Tools (2023)

Usersnap

Usersnap Templates and Use Cases Usersnap is more than just a feedback tool; it’s a versatile platform designed to cater to a variety of industries and project scopes. Whether you’re handling a design project, software development, or even content creation, there’s a template for you.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.