Customer Service KPIs: What Metrics To Track & How To Improve Them With Actionable Strategies
Userpilot
NOVEMBER 19, 2022
Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. They might seem important in theory, but in practice, they just clutter the information you need to make good business decisions. What are customer service KPIs? Knowledge base views.
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