Knowledge Base Messaging Onboarding KPIs Product launches 
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. They’re on the hook to generate qualified leads for the new product. Sales teams benefit from a FAQ document when having product conversations.
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. They’re on the hook to generate qualified leads for the new product. Sales teams benefit from a FAQ document when having product conversations.
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Userpilot
OCTOBER 16, 2022
For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer intimacy isn’t a metric you can measure. Provide convenient self-service support.
Userpilot
MAY 26, 2024
A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. The best times to launch your CES surveys. Customer Effort Score (CES) gauges how easily customers interact with your products, services, or support.
Userpilot
OCTOBER 6, 2022
In-app messages are personalized notifications like modals , checklists , and tooltips that appear to users when they do something inside your app. Setting and tracking customer service communication metrics. Userpilot helps you onboard users, nurture loyalty, and drive revenue with highly customizable in-app messages.
Userpilot
JUNE 22, 2023
TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. 11 ways to effectively reduce customer support load include: Personalize the user onboarding according to different segments’ JTBDs to minimize the number of unresolved issues.
Userpilot
JUNE 7, 2021
This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! Best SaaS marketing automation tools for product adoption. SaaS marketing automation helps deliver the right message through the right communication channel at the right time. Table of Contents.
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