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This is also the time to define your product’s positioning and unique value proposition (UVP). This special feature is then highlighted in your market positioning and product messaging to attract customers who need it. This service can be provided through support, training, consulting, and other value-added services.
In the supporttraining, the subject matter can extend into technical details. Building up a knowledgebase and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
In the supporttraining, the subject matter can extend into technical details. Building up a knowledgebase and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Common customer service issues include lengthy wait times, inaccessible human reps, slow resolution, inconsistent support quality , and poor communication skills of the support team. Main Reasons : Varying levels of supporttraining. Different support team structures. Inconsistent use of knowledgebases.
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