KPI Outbound Resources Systems Review 
Gainsight
DECEMBER 23, 2019
A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. And it was a shared resource. That was two resources for a team of 25 CSMs, and that allowed us to provide the service that the customer actually needed. AO: Release type issues.
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position.
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