Mironov Consulting

FEBRUARY 6, 2020

Good KPIs should raise interesting questions and challenge prevailing wisdom. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department? So why they purchased from you?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52