Intercom, Inc.
NOVEMBER 24, 2020
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.
Intercom, Inc.
NOVEMBER 20, 2018
This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?
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The Product Coalition
MAY 10, 2019
Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. With Appsee’s user flows, you can toggle between iOS and Android to understand differences and similarities between the two operating systems. What is a user flow?
Intercom, Inc.
JULY 29, 2021
Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.
Bain Public
NOVEMBER 4, 2018
As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).
Intercom, Inc.
DECEMBER 2, 2021
Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.
Modus Create
FEBRUARY 1, 2022
While most applications employ a certain level of log and trace capability, standardization and distributed tracing are especially important in a system of decoupled services. “Currently, Lookup plugins [1] don’t support JNDI resources. Developing a plan in coordination with system owners.
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