Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. With Appsee’s user flows, you can toggle between iOS and Android to understand differences and similarities between the two operating systems.

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Business of Software Conference

MAY 21, 2020

So, this added resource constraint takes an already difficult problem and suddenly makes a lot harder. Our precision data helps our partners maximise the impact of the resources that they are committing. We’ll be sharing these slides online afterwards and we’ll also share the resources as we go through afterwards.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Usersnap

JANUARY 20, 2023

Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. Various Customer Service Software Types Every company has different requirements and available resources for customer support. Tidio offers access to inbound and outbound communication with your customers.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. So, is there inbound coming in? AO: Yeah, support needs to be the how to break fix system… AS: Critical. And it was a shared resource. So you need to be aligned as we say, with what the company’s strategic priorities are at that point.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position.

Automotive 68

Automotive Product Management Product Manager Technical Review 68