Outbound Resources Systems Review Technical Review 
Intercom, Inc.
NOVEMBER 24, 2020
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.
Intercom, Inc.
JULY 29, 2021
Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.
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The Product Coalition
MAY 10, 2019
Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. With Appsee’s user flows, you can toggle between iOS and Android to understand differences and similarities between the two operating systems. What is a user flow?
Bain Public
NOVEMBER 4, 2018
Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Remain aware of company culture while managing the product system to build social capital.
Intercom, Inc.
DECEMBER 2, 2021
Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. Automation in infrastructure can lead to pretty serious blunders.
Business of Software Conference
MAY 21, 2020
We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.
Usersnap
JANUARY 20, 2023
Customer service technologies deliver consistent, timely responses to the customer with minimal effort. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation.
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