Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Modus Create

FEBRUARY 1, 2022

How adopting DevSecOps practices, including network segmentation, testing for known vulnerabilities, and implementing artifact and code signing, can help organizations reduce the impact of supply chain vulnerabilities such as those introduced by Log4j? Call the module into your source code. Create and use the logger in your code.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. Automation in infrastructure can lead to pretty serious blunders.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Business of Software Conference

MAY 21, 2020

So, this added resource constraint takes an already difficult problem and suddenly makes a lot harder. Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Our precision data helps our partners maximise the impact of the resources that they are committing.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. And it was a shared resource. That was two resources for a team of 25 CSMs, and that allowed us to provide the service that the customer actually needed. AO: Release type issues.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52