KPI, Outbound, Vision and Weak Development Team

How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Onboarding KPIs

Onboarding KPIs Reporting Tools Customer Experience Data Visualization

Part One: Key Elements to Become a Healthy Product-Led Organization

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. It might be time to make your CEO provide a clear vision.

Onboarding KPIs

Onboarding KPIs Weak Development Team User Friction Customer Experience

Product Management Today

How support leaders measure (and improve) the quality of their customer support

Part One: Key Elements to Become a Healthy Product-Led Organization

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