Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Mind the Product

APRIL 28, 2017

The Vision as a Tool. At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI). The outcomes should be clear in the vision you have, as we saw above. Bullet dodged!

Weak Development Team 124

Weak Development Team Research Software Vision KPI 124

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. The product vision defines where the business wants the product to be.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. It might be time to make your CEO provide a clear vision.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. You should know your company’s broader vision, objectives, target, and KPIs inside out and constantly view your product through the lens of this wider context. What features are most important to them?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

The Product Coalition

MARCH 15, 2020

Product strategy should help you decide which problems need to be solved to make your product vision a reality. In product development, necessary actions and emergent information is rarely obvious or clear, which is why we need inductive reasoning. Do this often to reorient teams where and when necessary.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Mind the Product

JULY 16, 2018

I’d like to share some of our team’s experience in this area and how we’re deriving value from it across the organisation. In our team we call the activity of getting face time “market interactions”. Now I know that many of you just had a thought about how measuring on number of visits is a bad thing.

Product Research 84

Product Research User Testing Data Visualization Customer Feedback 84

PMLesson's Ace the PM Interview

JANUARY 12, 2022

These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. Cross-functional Partnership : As we mentioned, technical program managers sit at a crossroads between many different teams and departments. Let's take a look!

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

Article 82

Article Feedback Software Research Software User Testing 82

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. What’s the sort of business indicator, what is the business KPI that affects?

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

JANUARY 12, 2020

So I decided to write a complete guide on getting your team from where they are, to fully using OKRs in 30 days. How to have meetings with the team, what to cover, how to get low performing teams back on track and then how to persuade everyone in the company to use them too. I also make sure to cover the more human elements.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

Weak Development Team 150

Weak Development Team Reporting Tools Research Software Feedback Software 150

Gainsight

JUNE 10, 2021

Giving your CS team is dependent on your company values and needs. As Customer Success Operations becomes central to most companies, the growth of the CS team and professional role is leading to an opening of the profession. They carefully chose the talent on their teams to suit their needs. Complex and fast?

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52