Mironov Consulting

SEPTEMBER 22, 2020

Filed under “whiny excuses from product management for missing delivery dates.” So IMHO, calling something an MVP invites chaos. Have we named things correctly? Product management should have a detailed qualification checklist to make sure these are “friendly” customers who meet all of our technical requirements. Sound Byte.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

OCTOBER 26, 2023

These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Why is it important to calculate the ROI of a software system? Implementation costs. Look at the most optimistic and pessimistic costs.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. What’s In a Name? In the pre-quantum (classical physics) world, we all assumed that objects have definite position and velocity. Management teams will need to collaborate more tightly around the end-to-end Customer Experience. .

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64