Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Research Software 93

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 78

User Testing Product Research Customer Experience User Experience 78

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems.

Research Software 109

Research Software Feedback Software Product Research User Testing 109

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 75

Data Visualization User Testing Research Software Product Research 75

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Data Visualization 101

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 83

Research Software Analytic Tools User Testing Feedback Software 83

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Let’s start, Google Analytics 4 is a powerful web analytics service that provides valuable insights into user behavior, engagement, website conversion, and much more. It’s six years old.

Data Visualization 82

Data Visualization Analytic Tools User Testing UX 82

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 85

Product Research User Testing Research Software Data Visualization 85

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

Research Software 83

Research Software User Testing Feedback Software UX 83

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

Customer Experience 77

Customer Experience User Testing Customer Feedback Feedback Software 77

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 93

Data Visualization Customer Feedback User Testing Customer Experience 93

Userpilot

OCTOBER 4, 2022

Wondering which attitudinal metrics you should track to measure the effectiveness of your UX ? Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product.

Customer Experience 73

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 73

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⚔️ User Personas Based on the target users I created these User Personas to identify what are the goals of our users & what are their pain points which can be solved through this app.

Customer Experience 71

Customer Experience Travel Feedback Software UX 71

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. Design is a conversation between the designer and the user, with Gestalt principles acting as the grammar that helps convey meaning.” The way users perceive and interact with a product influences their overall experience.

Product Management 111

Product Management Product Manager User Friction Management 111

Userpilot

MAY 1, 2024

TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Product Research 84

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. Avoiding UX debt. What is UX design? Let’s get started! Let’s get started!

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

UX Planet

JANUARY 4, 2024

As I reflect on my unique professional journey, I find myself at a juncture where the roles of Design Strategist and Product Manager converge, unveiling the potential for a powerful synergy. When I later transitioned into a Product Manager role, this customer-centric approach became invaluable.

Strategy 86

Strategy User Friction User Testing Research Software 86

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools Feedback Software 93

The Product Coalition

JANUARY 11, 2023

Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.

Feedback Software 104

Feedback Software Research Software User Testing Technical Review 104

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. How to build trust through UX design?

UX 96

UX Reporting Tools Data Visualization Research Software 96

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. This podcast is where product leaders and managers become product masters. How much do you think about the user experience of your products? The entire user experience? 6:38] What is First Time UX?

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 109

Analytic Tools Feedback Software UX Data Visualization 109

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust?

User Testing 91

User Testing Customer Feedback Customer Experience UX 91

UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. Journey map of a trip manager platform. SMART framework.

User Testing 81

User Testing Customer Feedback Customer Experience Data Visualization 81

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Product Research 76

Userpilot

MARCH 6, 2024

Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? How do you embed it into your product management processes? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels.

User Testing 91

User Testing Product Research Customer Feedback Customer Experience 91

Product Innovation Educators

OCTOBER 16, 2023

How product managers can promote human-centered design I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences.

User Testing 104

User Testing Product Research Customer Experience User Friction 104

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

UX Planet

DECEMBER 18, 2023

User journey maps and user flows are two essential tools in product design because they help create seamless and intuitive user experiences. In this article, we will learn how to create user journey maps & user flows. What is a user journey map? Customer journey map example.

User Testing 78

User Testing Data Visualization Customer Feedback Customer Experience 78

Lenny Rachitsky

APRIL 9, 2024

As I often do when thinking about a question, I ran a poll on Twitter and LinkedIn asking which core skills of product management folks think are most likely to be impacted/replaced by AI. However, customers will still want to talk to real people to share their honest challenges, ideas, and experiences.

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer. Product designer vs UX designer.

UX 91

UX Research Software User Testing Analytic Tools 91

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 84

User Testing Customer Feedback Feedback Software Product Research 84

Userpilot

NOVEMBER 17, 2022

And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. This happens because users find interactions with the product rewarding. Book the demo!

User Testing 88

User Testing Customer Experience Feedback Software Customer Feedback 88

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90